APA Style

Fitzsimmons, J, A., Fitzsimmons, M, J. (2000). Service management : operations, strategy, and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons (3). New York: McGraw-Hill.

MLA Style

Fitzsimmons, James, A.., Fitzsimmons, Mona, J.. "Service management : operations, strategy, and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons". 3 New York: McGraw-Hill, 2000. Textbook ห้องสมุดทั่วไป.