APA Style
Ciampa, D. (1991).
Total quality : a user's guide for implementation / Dan Ciampa (1).
Reading, Mass:
Addison-Wesley.
MLA Style
Ciampa, Dan.
"Total quality : a user's guide for implementation / Dan Ciampa".
1
Reading, Mass:
Addison-Wesley,
1991.
Textbook ห้องสมุดทั่วไป.