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Supercommunicators : how to unlock the secret language of connection / Charles Duhigg
"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep
questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can
they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by
hard-won experience--that there is a science to how human beings connect through words. They understand that whenever we speak, we're
actually participating in one of three distinct conversations: What is this really about? How do we feel? And who are we? They know ...
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