Written in a down-to-earth style, this book aims to demystify the complexities of the standards movement and focuses on what benefits can be derived from their use for organizations.
"A practical guide for the less experienced manager or supervisor who wants to raise his staff-competence level to the highest standards." Includes: Who needs coaching How to coach Understanding how people learn Asking questions, listening, observing Giving feedback Explaining, demonstrating Setting goals and gaining commitment
A comprehensive outline of the major instructional and training concepts and their relationship to training in practice including: learning strategies and functional analysis, an alternative model for the design of training and extended coverage of competence-based training and NVQs