Good first impressions are important for success in a career and in business. How to reinforce them through appearance, voice, body language, behaviour and style of communication is explained in this practical book.
"This easy-to-use guidebook goes beyond the basic requirements for mastering the diversity challenge. It not only provides practical, step-by-step guidelines and answers, but gives important reasons as to why managing diversity is good for overall business." "Designed for quick and easy access to useful and practical checklists, tests, questionnaires, exercises, stories, experiential activities…