Exploring how total quality management (TQM) initiatives can be used to enhance the success of any organization, this study describes how to target areas for improvement. It uses case studies to explain the use of diagnostic methods and the manner in which progress can be charted.
This study describes the management technique of empowerment, which enables business executives to meet challenges and make continual work improvements with the support, involvement and commitment of their staff. The authors explain how to create a new, dynamic type of working environment.
Textbook on the use of mathematical programme evaluation and review techniques of network analysis as management methodology in planning and control operations involving costs, time factors and profits. Bibliography pp. 203 to 206, and references