"A practical guide for the less experienced manager or supervisor who wants to raise his staff-competence level to the highest standards." Includes: Who needs coaching How to coach Understanding how people learn Asking questions, listening, observing Giving feedback Explaining, demonstrating Setting goals and gaining commitment
For companies striving to meet the competitive challenges of today and tomorrow - including globalization, technology, profitability through growth, and capacity for change - the management of human resources holds the key to future success. Ulrich urges a shift of the HR professional's mentality from "what I do" to "what I deliver" and identifies four distinct roles that human resources staff …