"A practical guide for the less experienced manager or supervisor who wants to raise his staff-competence level to the highest standards." Includes: Who needs coaching How to coach Understanding how people learn Asking questions, listening, observing Giving feedback Explaining, demonstrating Setting goals and gaining commitment
A comprehensive outline of the major instructional and training concepts and their relationship to training in practice including: learning strategies and functional analysis, an alternative model for the design of training and extended coverage of competence-based training and NVQs