This study describes the management technique of empowerment, which enables business executives to meet challenges and make continual work improvements with the support, involvement and commitment of their staff. The authors explain how to create a new, dynamic type of working environment.
"A practical guide for the less experienced manager or supervisor who wants to raise his staff-competence level to the highest standards." Includes: Who needs coaching How to coach Understanding how people learn Asking questions, listening, observing Giving feedback Explaining, demonstrating Setting goals and gaining commitment