This introduction to total quality management (TQM) provides a diverse set of case studies that illustrate the practical worth of this management programme. Exercises are used to enable readers to test and further develop their own understanding and consequent use of TQM in the workplace.
Exploring how total quality management (TQM) initiatives can be used to enhance the success of any organization, this study describes how to target areas for improvement. It uses case studies to explain the use of diagnostic methods and the manner in which progress can be charted.